Yearly Archives: 2019

Solutions360 and D-Tools Create the Foundation for Outstanding Customer Experiences

Posted on August 12, 2019 in Achieve Business Growth ,Automate Operations ,Blog ,Solutions360 by

Solutions360 and D-Tools share a common vision to help integrators increase productivity, efficiency and standardization. From the first interaction with a new customer to the final service touch point, you want the design and engineering experience to be seamless and impressive. But using disparate systems and tools can make that a challenge. We’ve got good news: There’s an answer! Announcing the D-Tools and Solutions360 integration “We are very excited about the integration,” says Tofiq Indawala. “Our customers handle a lot of functions in Q360 including […]

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How Do You Get Your Sales Team to Sell as-a-Service?

Posted on July 29, 2019 in Change Management ,Industry Discussion by

There has been a lot of discussion in the integration industry about the need to develop services revenue, and embrace new business models, in order to remain relevant. At InfoComm, Chad Sowers, Director of Business Development at GreatAmerica Financial Services stopped by our booth to talk about some of the stumbling blocks that he sees integrators experiencing. “There will be challenges as integrators make that transition into managed services, or hardware-as-a-service, AV-as-a-service, or any new business models,” Sowers reports. “One of the biggest stumbling blocks […]

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From Service to Support

Posted on May 6, 2019 in Blog ,Change Management ,Industry Discussion by

Service is the act of doing. While support is the act of doing with the interest of your customer’s success in mind. The evolution of service to support is a really hot topic with technology integrators these days. There is widespread acknowledgement that creating streams of revenue from managed services and support will help to create predictable revenue that can make your integration business more sustainable in the long run. Steve Riley, one of our resident experts on support, shares his wisdom on this topic in […]

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Using As-A-Service to Sell More Hardware

Posted on March 18, 2019 in Around the Web by

A blog entry based upon an article from our partners at GreatAmerica Financial Services There is no way around it. If As-A-Service wasn’t the “thing” before, 2019 is the year of As-A-Service for Managed Service Providers, UC providers and Audio Visual shops. Just last week, Arlin Sorensen, the father of MSP best practice sharing, stated in his daily email, “the days of long term contracts will likely change as the buyers become younger and more friendly to a subscription rather than longer term commitment.” Don’t […]

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Managed Services: What Are You Waiting For?

Posted on April 9, 2018 in Around the Web ,Change Management by

It’s tough for AV integrators to make money selling expensive gear, but there’s a better way for them to maintain a close relationship: managed services. Bob Lobascio, Nick Points and Josh Shanahan talk about recurring revenue at the 2018 NSCA Business & Leadership Conference.OK, what’s your excuse? We’ve been telling you for years that your competitors are offering managed services and yet you’re still not doing it. We even chose our 2015 Integrator of the Year in part because of their proficiency in literally thinking […]

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Does Managed Service Demand Exist for AV Solutions?

Posted on February 19, 2018 in Blog ,Improve Profitability ,Industry Discussion by

  By Chuck Wilson In a recent Twitter debate, I was challenged on a statement I made in this article, recently published in Commercial Integrator. In this piece, I said that until AV companies have the right people in place, they won’t be able to make the jump to a recurring revenue model. The debate began with a good friend of mine suggesting that: “The growth of managed services will be determined solely by the market. ‘The right people’ cannot create demand that doesn’t exist. And […]

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3 Managed Services Mistakes to Avoid

Posted on January 29, 2018 in Blog ,Improve Profitability by

 By George Humphrey Managed services continues to be one of the fastest-growing segments of the technology services industry, but is not without its challenges. Time and again, I see the same mistakes being made over and over. In an effort to offer solutions to some common problems, here’s a guide for avoiding the typical pitfalls companies might encounter on the road to establishing a successful managed services business. Mistake #1: Lack of Understanding It sounds simple enough, and could almost seem insulting to some executives. […]

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