Yearly Archives: 2021

What Is Backlog Burn Rate?

Posted on March 1, 2021 in Business Process Improvement ,Improve Financial Management ,Q360 ,Solutions360 by

ClearTalk is a podcast where Solutions360 chats with industry thought leaders about best practices, strategy, and insights within the Integration industry. On this week’s episode, our CEO, Brad Dempsey welcomes Tofiq Indawala, Director of Product Management, to the podcast to discuss backlog burn rate and what it means to business owners. A question that Solutions360 keeps hearing, and especially in our last Master Class, is what is backlog burn rate? Backlog is essentially unfinished work – it’s an order from a customer that an integrator […]

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CFO Perspectives on Liquidity and Cash Flow for MSPs

Posted on December 29, 2020 in Customer Success Stories ,Improve Financial Management ,Industry Discussion ,Q360 ,Solutions360 by

CFOs Say Cash is King!  At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs. 2020 P2Pv Session Presenters: Brad Dempsey, CEO at Solutions360 Inc. Eric Morris, CFO at Wayne Automatic Fire Sprinklers Chris Mounts, CFO at AVI Systems Dave Taccone, Executive Vice President of Finance at Spinitar During the past year, as integration companies battled through the pandemic, it has been important for CFOs to step […]

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Best Practices for Building Recurring Revenue

Posted on December 21, 2020 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and how to embrace a recurring revenue model. In previous blogs we have discussed how customers are asking for AV-as-a-Service, as well as how to create predictable cash flow with monthly recurring revenue. Today, Steve Riley is joined by Chad Sowers, Director of Business Development with […]

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Buying vs Leasing, Which is Better?

Posted on August 31, 2020 in Around the Web ,Improve Financial Management ,Solutions360 by

The most important distinction between buying vs leasing is how the finance charges are paid. If you have ever bought a house or a car, or started a business, you likely have experience with loans. A question you or your customer may be wondering is when to lease and when to buy using a loan? In this blog, we will compare the two. A loan is ideal for collateral you want to own at the end of the term; something that holds its value past […]

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What A Comprehensive Scope of Work Document Looks Like

Posted on July 6, 2020 in Blog by

Here is an outline of the major components of a comprehensive scope of work document In our recent blog post, Make Your Scope of Work Statements Stand Out, we talk about how good scope of work statements help establish boundaries and responsibilities. Today, Brad Malone, of Navigate Management Consulting, continues this discussion, describing what your scope of work documents should look like. I have heard many terms used to describe the contractual aspects of an audiovisual integration project: bill of materials (BOM), scope of work […]

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5 Tips for Retaining Top Technicians

Posted on June 15, 2020 in Around the Web ,Blog by

Solutions360 often talks with integrators about the challenges of finding and retaining top technicians. In 2019, CompTIA research reported the unemployment rate for IT talent at 1.3%, which supports what a time-consuming and expensive task it can be to find outstanding employees. And when you finally come across someone who can do their job well, you will want them to stay with your integration business for as long as possible. Retaining talent is not always straightforward, and often means that you must play the part […]

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Resource Management – Getting What You Need from Workers

Posted on April 14, 2020 in Around the Web ,Blog by

What is the best way for systems integrators to handle resource management? Resource management is such an important issue, it invariably leads to other questions: How do we manage the utilization of our resources effectively? How do we set objectives that our people can meet? How do we motivate and incentivize people to meet those objectives? How do we set up clear and definable metrics? There are three steps: 1. Alignment Establish and communicate to our people the organization’s vision and mission. This allows employees […]

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