Yearly Archives: 2020

Best Practices for AV Sales People

Posted on January 20, 2020 in Around the Web ,Industry Discussion by

I’d like to describe some of the best AV sales people I’ve seen, from some of the best companies I’ve worked with. By Brad Malone, Navigate Management Consulting Most the integration companies I’ve worked with employ a range of sales strategies and styles. But in general, AV sales people take two basic approaches: the short-term sale (hunter), versus long-term relationship building (farmer). Both approaches can be effective in generating significant revenue. I’ve noticed, though, that the short-term sales person seems to have to work a […]

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Close the Profitability Loop in Your Job Costing Process

Posted on January 6, 2020 in Blog ,Business Process Improvement ,Increase Project Profitability ,Q360 by

Job costing is one of the most complicated issues that Solutions360 has seen in the integration industry. Solutions360 has worked with more than 200 integrators, and fewer than 10 percent were satisfied with their job costing process, prior to implementing Q360. Often there was no job costing process in place, so estimates were based on gut feel. And many integrators were not fully burdening costs. All of this contributes to a lack of visibility into the accuracy of an estimate. In today’s competitive environment, as […]

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Who Owns the Estimating Process – Sales or Operations?

Posted on November 25, 2019 in Blog ,Business Process Improvement ,Q360 by

Who should be responsible for the estimating process? One of the issues that Solutions360 often addresses with customers is the estimating process. Today, our own Tofiq Indawala, is joined by Steve Riley, of Navigate Management Consulting, to discuss who should be responsible for the estimate. “This is a conversation I always have with customers during implementation,” Indawala reports. In terms of process management, who should be creating the estimate, and who should be creating the engineered solution? “We often see sales reps that have experience […]

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Top 5 Benefits of Selling As-A-Service through Financing

Posted on September 23, 2019 in Around the Web ,Automate Operations ,Improve Financial Management ,Solutions360 by

Our partners at GreatAmerica Financial Services commissioned a 3rd party research firm to conduct a survey with 194 C-level partners at MSPs and UC Solution Providers. While a variety of information was collected, perhaps some of the most notable is what the partners listed as the top benefits of financing. The benefits of financing are plentiful for both Managed Service Providers (MSPs), systems integrators, and their customers. Financing allows customers to make large hardware and software purchases with low upfront costs.  The top 5 benefits of […]

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How Can Systems Integrators Defend Labor Hours Beyond the Job Site?

Posted on June 3, 2019 in Around the Web ,Blog by

On this NSCA Industry Insights, Chuck Talks Labor & Installation Standards A questions that NSCA often hears, is how do systems integrators defend labor hours beyond what time is spent on the job site? This issue is especially prevalent for integrators that work with construction managers and general contractors, but even some end-users. “They just see what happens on the job site,” Chuck explains. “We might have a 200 hour project, but we’re only on the job site for a certain period of time. Customers […]

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NSCA Labor Installation Standards Integrated with Solutions360 Software

Posted on October 1, 2018 in Blog ,Improve Financial Management ,Solutions360 by

A common complaint from integrators is a lack of information to help with job costing. Nobody seems to have enough data in a format that is easily accessible, in order to make well-informed decisions along the course of a project. In June, the NSCA released their updated Labor Installation Standards, providing information which systems integrators can use to assist in the accurate estimation of labor units, one of the biggest factors impacting project profitability or the lack thereof. The new guidelines detail the amount of […]

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Job Costing Critical Piece to Preserving Margins

Posted on July 16, 2018 in Around the Web ,Improve Financial Management ,Solutions360 by

Addressing problems quickly can help save projects that might otherwise be doomed. If you’ve been victimized by a profit-sucking job that spiraled out of control before you knew what had happened and had to resort to correcting your procedural mistakes before the next job rather than addressing them before the problem worsened, there is hope. In his NSCA Best Practices Conference session “Job Costing: An Execution Guide for Operations,” Solutions360 president and CEO Brad Dempsey taught attendees some of the ways to recognize and fix […]

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