Yearly Archives: 2021

Q360 Is the Best Workflow Tool for Integrators

Posted on April 14, 2021 in Automate Operations ,Business Process Improvement ,Q360 by

What does it mean that Q360 is a business process management and workflow tool? When you look at an integration business in terms of workflows, Q360 helps to organize data so processes can be standardized across the organization. This allows integrators to reduce risk and create predictable outcomes. In today’s video, Tofiq Indawala, Director of Product Management, and John Graham, the Executive Vice President of Solutions360 share how Q360 helps integrators achieve this within their organizations. Q360 takes an end-to-end holistic approach to create business […]

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Introduction to Q360

Posted on April 6, 2021 in Automate Operations ,Business Process Improvement ,Q360 ,Solutions360 by

Welcome to another episode of the Solutions360 ClearTalk Podcast. Today, our Executive Vice President, John Graham, joins us for an introduction to Q360, and to discuss how it is different from other ERP software platforms. Q360 is a full ERP system specifically designed for technology integration companies. And that’s a subtle difference, but it makes all the difference in the world. “Technology integrators are in a challenging business,” says Graham. “There’s a lot of little nuances in how they operate that are tricky for most […]

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What Is Backlog Burn Rate?

Posted on March 1, 2021 in Business Process Improvement ,Improve Financial Management ,Q360 ,Solutions360 by

ClearTalk is a podcast where Solutions360 chats with industry thought leaders about best practices, strategy, and insights within the Integration industry. On this week’s episode, our CEO, Brad Dempsey welcomes Tofiq Indawala, Director of Product Management, to the podcast to discuss backlog burn rate and what it means to business owners. A question that Solutions360 keeps hearing, and especially in our last Master Class, is what is backlog burn rate? Backlog is essentially unfinished work – it’s an order from a customer that an integrator […]

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What Happens When the Project Estimate Doesn’t Match Reality?

Posted on February 3, 2021 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

There is widespread belief in the integration industry, that the most important measure for a project manager is to be ‘on time and on budget,’ and that a good project manager will make it so. But this assumes that the estimate is accurate. Is this a familiar conversation in your integration business? “Well, our estimates have to be good.” “Why?” “Because we always hit them.” This would be all right in a world with perfect estimates, but what happens when the project estimate doesn’t match […]

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3 Tips to Help Integrators Grow Services Revenue

Posted on January 18, 2021 in Achieve Business Growth ,Blog ,Solutions360 by

Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because we have a break fix business? We get calls from our clients and we are very reactive and we take care of them, but we really want to build that business to be a higher percentage of our overall revenue. How do we do that?” Today, Steve Riley, from Navigate Management Consulting, outlines the three steps integrators should take to […]

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CFO Perspectives on Liquidity and Cash Flow for MSPs

Posted on December 29, 2020 in Customer Success Stories ,Improve Financial Management ,Industry Discussion ,Q360 ,Solutions360 by

CFOs Say Cash is King!  At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs. 2020 P2Pv Session Presenters: Brad Dempsey, CEO at Solutions360 Inc. Eric Morris, CFO at Wayne Automatic Fire Sprinklers Chris Mounts, CFO at AVI Systems Dave Taccone, Executive Vice President of Finance at Spinitar During the past year, as integration companies battled through the pandemic, it has been important for CFOs to step […]

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Best Practices for Building Recurring Revenue

Posted on December 21, 2020 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and how to embrace a recurring revenue model. In previous blogs we have discussed how customers are asking for AV-as-a-Service, as well as how to create predictable cash flow with monthly recurring revenue. Today, Steve Riley is joined by Chad Sowers, Director of Business Development with […]

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John Graham

As Executive Vice President John has been the driving force for Solutions360’s marketing. During his thirteen-year tenure at 360, the company has achieved significant growth and increased brand awareness. Read more...

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Tofiq Indawala

Tofiq Indawala is the most Senior Business Analyst with Solutions360 and has more than 10 years of experience as a financial and process management consultant.     Read more...

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Brad Dempsey

Brad, CEO of Solutions360 has 33 years of international project and financial management experience in the technology industry. Read more...

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