“Across our 10 branch offices, last quarter sales are up 7%, on average.” This statement tells you exactly nothing. But it sure sounds like good news in a management meeting. The problem is that seldom does anyone ask the right … Read More
Author Archives: s360
When 1+1=3
Business Intelligence – with implementation of an ERP system & overlaying BPM, you can harness your centralized data is the big strategic advantage. … Read More
Would You Rather…Implement New Software, or Get a Root Canal?
Implementing new software, or a root canal? If you asked a technology integration business owner whether they would rather have a root canal performed or implement new software in their business, they’d likely opt for the root canal. The thought … Read More
Lean Methodologies for Integrators
Lean is not just for manufacturers anymore, it’s an important concept for integration companies to start thinking about. Lean Methodologies bring together thinking about the delivery of customer value within the … … Read More
The Profit Killer – Unnecessary Process Variation
By Brad Malone I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest … Read More
Lone Star Enhances the Customer Experience with a Focus on Process
Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt … Read More
Common Professional Services Automation Software User Adoption Problems…and How to Fix Them
Too often the PSA software market doesn’t do itself any favours in its dealings with customer’s expectations. After 12 years working in the industry, in the sales, delivery and support side of the business, I have seen too many examples … Read More
How Much Does Workflow Management Affect Your Bottom Line?
Most businesses have standalone software packages that act as repositories for data and to perform various job specific tasks. It’s common to end up with 3 or more separate systems, each essentially acting as a silo for information, making it … Read More
Project Under-Billing Can Be Your Undoing
Accurate and real-time data is critical to proper cash flow management, and under-billing long-term projects is a leading cause of cash crunches Never fund customer projects with your own money. It’s great advice that can be difficult to heed, especially … Read More
Achieve ERP ROI by Establishing Clear Metrics Early On
Knowing what to measure and asking the right questions before you begin your ERP deployment will guarantee your organization reaps the tangible and intangible benefits that will improve your bottom line. Many organizations erroneously decide the return on investment for … Read More
