Yearly Archives: 2021

Customer Success Manager Is One of Solutions360’s Most Innovative Roles

Posted on January 25, 2021 in Blog ,Customer Success Stories ,Q360 by

Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships. John meets with Solutions360 customers to understand their needs and help them achieve their business goals. “I look to build strong value-added relationships with our customers by understanding their business goals and discussing strategies to help them achieve these goals. I listen to customers as they voice their needs within Solutions360,” says Lyall. The Solutions360 Support […]

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Rick Allan of VTI Security on their Partnership with Solutions360

Posted on February 18, 2019 in Blog ,Customer Success Stories ,Q360 by

On this edition of Clear Talk, Tofiq Indawala talks with Rick Allan, CTO at VTI Security. VTI Security is a national systems integrator that is based in the Midwest. The company integrates security systems, camera systems and access control systems, and provides solutions to its customers. Prior to Q360, VTI Security was using a combination of six solutions to run the business. “It was all pieced together,” says Allan. “We had to work through VARS, or resellers of the software and not directly with the […]

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Preparing for an ERP Implementation

Posted on September 10, 2018 in Blog ,Change Management ,Industry Discussion by

Preparing for an ERP implementation; most companies are not ready and they don’t know it. At InfoComm, Steve Riley, Senior Consultant at Navigate Management Consulting, sat down with Brad Dempsey to discuss ERP implementation readiness. Riley lived through a big implementation when he worked for an integrator. Now he works with integrators preparing them to possibly enter into an ERP implementation. So, he’s been on both sides of the fence. How do you know when you are ready? “When I talk with integrators, the overall […]

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The 4 P’s for a Successful ERP Implementation

Posted on August 27, 2018 in Automate Operations ,Blog ,Solutions360 by

By Tofiq Indawala, PMP Implementing an ERP system is one of the most valued investments that a company can make.  It brings every element of your operations on to a single platform, allowing you to run operations from a single point of information.  There are many articles out there discussing requirements gathering for an ERP, feature lists, and how to manage the implementation project.  However, there are few that discuss the most critical elements for success.  You may have prepared and developed a plan for […]

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Brad Malone and Brad Dempsey Discuss ERP Implementation Readiness

Posted on August 13, 2018 in Change Management ,Industry Discussion ,Q360 by

Brad Malone and Brad Dempsey recently sat down to discuss ERP implementation readiness, and the growing partnership between Navigate Management Consulting and Solutions360. An ERP implementation is not something a company does every year; it is a big change, and a lot of that change involves culture. “It involves their existing processes,” according to Malone, “It is really important that before a company starts an ERP implementation that they prepare for it, that they are assessed, and know that they are ready for what they are […]

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5 Best Practices from AVI Systems for a Successful ERP Implementation

Posted on January 15, 2018 in Blog ,Customer Success Stories by

  Preparation and organization were keys to AVI’s successful Q360 implementation       Anyone who has ever experienced an ERP implementation, will tell you there is nothing ‘easy’ about it. But according to Kendra Lettau, Process Management Architect at AVI System, there is much that can be done to make an ERP implementation run smoothly. AVI Systems went live with Q360 in September, 2015. A little more than two years later, the company can look back and point to some best practices that helped […]

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Employee Engagement is Essential for a Successful ERP Implementation

Posted on October 30, 2017 in Blog ,Change Management by

It has been two and half years since Dustin Campbell took the helm at Adtech Systems, and over that time the company has focused heavily on internal operations. “Our general thesis is you have to have a very strong operational core before you go out and focus on sales and marketing,” explains Campbell. From the beginning, Campbell and his partner Philip Muscatello planned to invest in an ERP software platform. After 18 months of careful planning and preparation, Adtech went live with Q360 in November, […]

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John Graham

As Executive Vice President John has been the driving force for Solutions360’s marketing. During his thirteen-year tenure at 360, the company has achieved significant growth and increased brand awareness. Read more...

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Tofiq Indawala

Tofiq Indawala is the most Senior Business Analyst with Solutions360 and has more than 10 years of experience as a financial and process management consultant.     Read more...

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Brad Dempsey

Brad, CEO of Solutions360 has 33 years of international project and financial management experience in the technology industry. Read more...

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