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Industry Discussion

How Accurate is Your Data?

“Across our 10 branch offices, last quarter sales are up 7%, on average.” This statement tells you exactly nothing. But it sure sounds like good news in a management meeting. The problem is that seldom does anyone ask the right … Read More

would you rather implement new software or get a root canal

Would You Rather…Implement New Software, or Get a Root Canal?

Implementing new software, or a root canal? If you asked a technology integration business owner whether they would rather have a root canal performed or implement new software in their business, they’d likely opt for the root canal. The thought … Read More

The Profit Killer – Unnecessary Process Variation

By Brad Malone I’ve had the privilege of being an intern under Dr. W. Edwards Deming (I wonder how many readers know the significance of that name without “Googling” it), a Malcolm Baldrige National Quality Award Regional Auditor (same interest … Read More

Lone Star Enhances the Customer Experience with a Focus on Process

Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt … Read More

Common Professional Services Automation Software User Adoption Problems…and How to Fix Them

Too often the PSA software market doesn’t do itself any favours in its dealings with customer’s expectations. After 12 years working in the industry, in the sales, delivery and support side of the business, I have seen too many examples … Read More

Achieve ERP ROI by Establishing Clear Metrics Early On

Knowing what to measure and asking the right questions before you begin your ERP deployment will guarantee your organization reaps the tangible and intangible benefits that will improve your bottom line. Many organizations erroneously decide the return on investment for … Read More

Follow These Tips to Select the Best PSA Software for Your Integration Business

Rapidly adopting technology for its own sake without a thorough understanding of your organization’s challenges is a recipe for failure Many organizations rush into company-wide software implementations, mistaking them to be a panacea for whatever ails them, when instead they … Read More

How to Create an Operating Plan

How to Create an Operating Plan

Operational planning is critical for the success of your integration business, so what is the best way to create an operating plan? In Part 1 of this discussion, Operational Planning Turns Strategy into Execution, I made the assertion that the … Read More

Integrators are in the business of selling labor

“I Can’t Sell Labor for That!”

Like it or not, integrators are in the business of selling labor. There came a point in my 40+ year professional sales career when I stopped whining about how “I can’t sell labor for that” due to burdened internal costs. … Read More

Operational Planning Turns Strategy into Execution

Operational Planning Turns Strategy into Execution

If strategy is your engine, then think of operational planning as the transmission that transfers the power to the wheels for traction. In several blogs, we have addressed the importance of strategic planning, and why integrators should do it every … Read More