One consequence of the COVID pandemic is that managers have had to deal with a new, and to many, a daunting challenge: learning how to manage a remote workforce. What are they doing? Are they really working or have they … Read More
Culture can be difficult to define, but it embodies who we are as a company. Welcome to another episode of Clear Talk. Today, our CEO, Brad Dempsey, is joined by Brad Malone from Navigate Management Consulting, to discuss how culture is … Read More
I find that people are often rewarded by how busy they are, rather than how productive they are. I was recently working with a company and the president said, “I want people who put in lots of effort.” I asked … Read More
Security is an everlasting concern for enterprise IT. Here’s what experts say are some of the top security trends to watch in 2021 – as “normal” gets redefined. Here’s one prediction that you can bet on: Forecasting enterprise security trends … Read More
There is widespread belief in the integration industry, that the most important measure for a project manager is to be ‘on time and on budget,’ and that a good project manager will make it so. But this assumes that the … Read More
Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships. John meets with Solutions360 customers to understand their needs and help … Read More
Integrators regularly ask Solutions360 for advice about how to grow their services revenue. It often goes something like this, “How do we start this, because we have a break fix business? We get calls from our clients and we are … Read More
Integrators that understand the power of variable costs know that every dollar saved goes directly to profits. This is Part 1 in our new blog series from Joel Harris, which explains the power of variable costs for your integration … Read More
What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have … Read More
In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and … Read More
Interested in one of our solutions?
