Yearly Archives: 2020

Two Mistakes Leaders Make When Communicating Change

Posted on October 19, 2020 in Around the Web ,Blog by

Communicating change? Then change how you communicate! You’d think we’d have figured it out by now. Given all of the change initiatives in all of the companies throughout all of the years, you’d think we’d have figured out how to effectively communicate organizational change. But no. Leaders repeatedly make the same mistakes when communicating change. As a result, they not only fail to engage their people but often disengage them. Here are two of the most common mistakes and how to avoid them.     […]

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Aligning Behavior with Values and Ethics

Posted on October 13, 2020 in Change Management ,Industry Discussion ,Q360 by

Basic behavior is either the willful alignment to established standards, or the willful disobedience of those standards. In last week’s blog, we discussed the importance of distinguishing competence from behavior to maximize performance improvement. Today, we continue this conversation. Behavior manifests itself from the motivation behind how an employee does what he does once he’s part of a process — it’s his attitude and corresponding actions. Ignorance has to do with competence, not behavior. Entitlement, laziness, and ambivalence manifest themselves as behavior. The goal is […]

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Distinguish Competence from Behavior to Maximize Performance Improvement

Posted on October 5, 2020 in Blog ,Business Process Improvement by

When managing people, competence and behavior are often indistinguishable — and that’s a problem for integrators that want to maximize performance. Many managers automatically link competence and behavior together. As a result, when an employee is doing something incorrectly, managers fail to ask, “Is it because they’re not trained well, or is it because they’re choosing to behave that way?” The difference is important if a company is to get the most out of its employees. (Important note: When I use the word “incompetent” herein, […]

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ClearTalk Ep 01: Ruthless Consistency with Michael Canic

Posted on September 28, 2020 in Change Management ,Q360 by

When all is said and done, a lot more gets said than done. What is the antidote to this? Ruthless Consistency! Welcome to the inaugural episode of ClearTalk, the new Solutions360 Podcast. On this episode of ClearTalk, our CEO, Brad Dempsey, is joined by Michael Canic, to discuss the launch of his new book, Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win. The underlying premise of Ruthless Consistency is that leaders, despite good intentions, are not as committed as […]

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Solutions360 Releases New Job Costing Survival Guide

Posted on September 21, 2020 in Blog ,Improve Profitability ,Increase Project Profitability ,Q360 ,Solutions360 by

Why Is Job Costing So Important in 2020? Over the last 20 years, Solutions360 has worked with hundreds of businesses to help apply technology that improves business process management and profitability. One of the most complicated issues that Solutions360 has encountered in the professional services space is the practice of proper job costing methods. Less than 10% of the companies that Solutions360 works with do an accurate job of job costing prior to our engagement. The primary reasons for this are: Estimates are based on […]

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Solutions360 Releases New Interactive Dashboards

Posted on September 14, 2020 in Blog ,Business Process Improvement ,Improve Financial Management ,Q360 ,Solutions360 by

Interactive dashboards in Q360 allow individuals at different levels of an integration business, to influence change, and make better (more profitable) decisions. Tofiq Indawala, Director of Product Management for Solutions360, recently joined Brad Malone on the Navigator Podcast, to announce the launch of our new interactive dashboards. Traditionally, dashboards have been designed as more of an executive tool for making business decisions. But Solutions360 customers wanted to have access to meaningful and important management dashboards for every facet of the organization. “The dashboards are by […]

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How to Calculate and Recover Your Labor Burden

Posted on September 8, 2020 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

Welcome back to The Brads Show, and our series of discussions about how to build the principles of maturity into your integration business. In today’s video, Brad Dempsey and Brad Malone discuss the importance of accurately measuring labor burden, and the impacts to profits. What is job costing? A job, or a project is a unit of work. So there is a start and end date. Hopefully, there is a scope of work, there is a budget, possibly a bill of materials, and as we […]

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