Yearly Archives: 2020

CFO Perspectives on Liquidity and Cash Flow for MSPs

Posted on December 29, 2020 in Customer Success Stories ,Improve Financial Management ,Industry Discussion ,Q360 ,Solutions360 by

CFOs Say Cash is King!  At NSCA’s 2020 Pivot to Profit Virtual (P2Pv), Solutions360 CEO, along with three leading integration firm CFOs, offered their perspectives on understanding liquidity and cash flow for MSPs. 2020 P2Pv Session Presenters: Brad Dempsey, CEO at Solutions360 Inc. Eric Morris, CFO at Wayne Automatic Fire Sprinklers Chris Mounts, CFO at AVI Systems Dave Taccone, Executive Vice President of Finance at Spinitar During the past year, as integration companies battled through the pandemic, it has been important for CFOs to step […]

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Best Practices for Building Recurring Revenue

Posted on December 21, 2020 in Blog ,Improve Financial Management ,Increase Project Profitability ,Solutions360 by

In order to build recurring revenue, integrators are making the shift from a reactive to a proactive support model. There has been a lot of discussion in the integrator community about best practices for developing services and support revenue, and how to embrace a recurring revenue model. In previous blogs we have discussed how customers are asking for AV-as-a-Service, as well as how to create predictable cash flow with monthly recurring revenue. Today, Steve Riley is joined by Chad Sowers, Director of Business Development with […]

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Does Everyone Understand the Purpose of Your Processes?

Posted on December 14, 2020 in Business Process Improvement ,Industry Discussion ,Q360 by

What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes are in place. Mature companies document and improve their processes incrementally — in a nonjudgmental fashion — attempting to remove waste, variation, or steps that don’t add value. They don’t throw everything away and start over, blaming everyone who was ever involved in creating the process. That would be a […]

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How Good Are You at Predicting the Past?

Posted on December 7, 2020 in Around the Web ,Blog by

The better you are at predicting the future, the better decisions you will make. One of the things I like about The Economist magazine is that, unlike most publications at this time of year, it doesn’t simply forecast what lies ahead, but evaluates the forecasts made last year. Were their forecasts accurate or not? Were they based on sound reasoning? Were they grounded in valid assumptions? The application to your integration business is that while It’s all well-and-good to look to the future and forecast opportunities and […]

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Building Accountability in Your Integration Business

Posted on November 30, 2020 in Business Process Improvement ,Industry Discussion by

Today, we’re talking about project accountability, or count-on-ability. Welcome to another episode of The Navigator, with Brad Malone, Managing Partner at Navigate Management Consulting, and Brad Dempsey, CEO of Solutions 360. Project accountability means that we all have our roles, and our responsibilities. In previous sessions we discussed the importance of telling the truth early and throughout a project lifecycle. And we have also talked about managing the inevitable change that happens during a project. It takes a village to raise a child, and it […]

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Make Your Integration Business Stronger During Ups and Downs

Posted on November 23, 2020 in Around the Web ,Blog by

There is no such thing as perfect, but that doesn’t mean you shouldn’t strive for incremental improvements. That’s what continuous improvement is all about.  It’s understanding that there is always room to better a process or structure and taking defined steps to recognize where improvements can be made and implementing and measuring these changes. The good news? Though these changes might be incremental, the financial gains can be massive. As the name ‘continuous improvement’ indicates, this is done on a recurring basis. Continuous improvement is […]

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3 Ways Integrators Can Build Quality into Projects

Posted on November 16, 2020 in Increase Project Profitability ,Solutions360 by

Navigate has worked with hundreds of AV and Systems Integration companies, and one thing that continues to amaze us is the difference in process maturity between companies – and the results. There are several areas where you can distinguish mature and immature companies – especially in their approach to first-time quality. Based on years of observation, here are three ways Navigate sees successful integrators build quality into projects and their processes. Identify and Manage the Costs of Quality  What are the Costs of Conformance (costs […]

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