Would You Rather Be an Elephant Or an Alligator?
One of the keys to transformational leadership is to learn how to listen like an elephant. Once, in Japan, I was out with a customer who asked me an innocent question (after a few beers): “Would you rather be an elephant or
8 Ways to Build Resilience into Processes
One way to ease the impact of uncertainty and volatility is for integrators to build resilience into their processes. While developing personal and team adaptability, integrators should also examine how their processes either build or drain resilience. Consider this advice.
What Is A Workflow Process?
What is a workflow process? By Anne Fray, Sr. Accounting Analyst at Solutions360 Workflow is defined as the organization of work as it moves through a department, across departments or across an entire organization. Here’s an example of a workflow
How to Create an Operating Plan
Operational planning is critical for the success of your integration business, so what is the best way to create an operating plan? In Part 1 of this discussion, Operational Planning Turns Strategy into Execution, I made the assertion that the
“I Can’t Sell Labor for That!”
Like it or not, integrators are in the business of selling labor. There came a point in my 40+ year professional sales career when I stopped whining about how “I can’t sell labor for that” due to burdened internal costs.
8 Powerful Phrases for High-EQ Leaders
Practice emotional intelligence by incorporating these simple, powerful phrases into your leadership vocabulary. Emotional intelligence is a must-have soft skill for leaders, and it’s not hard to spot the ones who possess it. People are drawn to high-EQ leaders. It’s apparent in
Operational Planning Turns Strategy into Execution
If strategy is your engine, then think of operational planning as the transmission that transfers the power to the wheels for traction. In several blogs, we have addressed the importance of strategic planning, and why integrators should do it every
How to Create the Ultimate Client Survey
In Part 1 of this series, Closing the Loop with Client Surveys, we concluded that the main purpose of a client survey is to help integrators maintain customer relationships. And a survey accomplishes this by capturing alignment or disparity in
Manage Your Business by Numbers, Not Emotions
Solutions360 believes in helping integrators make smart decisions to improve business. That’s why we’re sponsoring NSCA’s BLC2022. As we gear up for this year’s event, it’s the perfect time to remember these words of wisdom from Chuck Wilson – Running
Closing the Loop with Client Surveys
Client surveys can help integrators maintain customer relationships When we speak with integrators about client surveys, we often hear, “We don’t use them anymore because people don’t return them.” Or worse, “We get some back, but nobody reads them.” And
4 Common Security Challenges with a Remote Workforce
Some security challenges never change, and this remains true with the shift to a remote workforce. Human fallibility is always in play, even the most secure systems come with inherent risks, and bad actors will eternally seek out any and every
9 Powerful Ways to Coach Your Next Generation Leaders
Your organization’s next generation leaders face huge expectations from business stakeholders right now. Are you coaching them to grow, deliver – and stay? Today’s tech leaders and managers must be fluent in an ever-growing list of technology fundamentals, plus
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